Elasticsearch, Logstash, and Kibana delight in the good thing about having vivid and practical communities. You have our assurance of substantial-good quality support and single source of real truth as an Elasticsearch Services customer, though the Elastic Local community can be a beneficial source to suit your needs whenever you have to have it.
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The key focus of support is to ensure your deployment exhibits a green position and is out there. There's no confirmed Preliminary or ongoing reaction time, but we do strive to engage on just about every concern inside of a few small business days.
Within the Elasticsearch Support Console: Go to the Support web site or decide on the support icon, that appears similar to a lifestyle preserver, on any page in the console. Speak to us by e-mail: [email protected]
Include the deployment ID that you might want help with, especially if you've got numerous deployments. You'll find the deployment ID around the overview web page in your cluster while in the Elastic Cloud Console.
In case you are on an Elasticsearch Company Typical subscription and you have an interest in transferring to Gold or Platinum support, remember to Make contact with us. We also advise that you simply read through our greatest tactics guide for getting the most out of your support knowledge:
We can offer support irrespective of whether your natural environment is on-prem or inside the cloud. Make contact with our group to discuss your specific infrastructure and needs, like SLAs and safety requirements.
Should you have any complex queries that are not for our Support team, hop on our Elastic Group discussion boards and have answers with the specialists inside the Group, which includes individuals from Elastic.
When you Make contact with us by e mail, please use the email deal with that you choose to registered with, to ensure that we can assist you more rapidly.
Describe the trouble. Involve any related details, which include error messages you encountered, dates and instances when the situation happened, or the rest you believe might be valuable.
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If you are a completely new shopper who just signed up for Elasticsearch Assistance, it will take a number of hours for your Support Portal access to be put in place. Should you have inquiries, achieve out to us at [email protected].
Describe the problem. Include things like any appropriate particulars, including mistake messages you encountered, dates and instances when the problem happened, or anything you think could possibly be beneficial.
Elasticsearch, Logstash, and Kibana take pleasure in the good thing about possessing vivid and valuable communities. You have our assurance of substantial-high quality support and one source of real truth as an Elastic Cloud person, however the Elastic Local community may also be a handy resource in your case whenever you need to have it.
Support is furnished by e mail or with the Elastic Support Portal. The most crucial concentrate of support is to guarantee your Elasticsearch Service deployment reveals a green status and is available. There is not any certain Preliminary or ongoing response time, but we do attempt to engage on every difficulty in three small business days.
To learn more, check Top quality Support Products and services Coverage. If you are on a regular membership, and you also have an interest in upgrading your support level, remember to Call us. We also advise that you choose to study our greatest practices guidebook for receiving the most out within your support knowledge:
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Get hold of us and also a member of our workforce will arrive at out to you personally within minutes We’ll quickly assist you to obtain a contract in place so we can get to work resolving your Elasticsearch issues and Obtain your ecosystem operational as quick as feasible.
Just open a case to let's know the title and e-mail address you would like to generally be included. When opening a scenario, There are many belongings you can do to acquire assist a lot quicker: